Formal letters

• Letters of complaint  Samples at the bottom 
• Letter of complaint : organisation
• Formal letters
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   Writing formal letters to complain:

  FORMAL LETTER
  Dear Sir/Madam ( when you don’t know the name → Yours Faithfully)
  Dear Mr X (→Yours Sincerely)
  
  
  Reason for writing:
  
  

  Who I am (not the name!), What I want, When and Where it happened

  •   I am writing in order to complain about /I am writing to complain about
  • I am writing with regard/reference to (the article which appeared when/where) to express my concern about/disappointment with/dissatisfation with/disapproval of/apologies for (motivation)
  Introducing the complaint:
  
  
  • Firstly/In the first place/First of all/ My first complaint is/
    To begin with/
  • The first thing I would like to draw your attention to is /My first concern is
  
  

  •  According to your (brochure/article)/ Your (brochure/article) states that..
  • However, ...
  • , which is completely wrong
  Introducing further complaints:
  
  
  • Secondly/In the second place/Not only .......but also /In addition, /In addition to this/ Added to this/Moreover/In fact/Furthermore/In addition/Finally
    
    
    (I feel) I must also (dis)agree with/ I would like to/ I want to point out that
    
    
  •   X was also unacceptable
  
  
  Demanding action:
  
  
  • I suggest that you replace the item
  • I would be grateful if my money was refunded
  • I would be grateful if you could give me a full refund 
  • I trust/very much hope you will (print this letter in the next issue of your newspaper)
  • I would appreciate it/be grateful if you would
  • It seems only fair that you should
  • In light of the above (I feel I am entitled to a full refund and a formal apology)
  Ending the letter:
  
  
  • I look forward to hearing from you
  • I look forward to receiving a full refund
  • I look forward to receiving a replacement
  • I look forward to receiving your explanations